Frequently Asked Questions (FAQ)
Welcome to our FAQ. We are happy to have you here as a customer.
We have tried to answer the most frequently asked questions.
Products
Below you will find some frequently asked questions about our products.
Why are FENGE prices so affordable despite the premium design?
Through internal design and production, we offer high-quality, thoughtfully designed products at direct sale prices – no middlemen, just better value.
Are FENGE monitor stands easy to assemble?
Yes! Most FENGE stands come with simple instructions and can be assembled in just a few minutes.
What materials are used in FENGE products?
FENGE products are made from high-quality materials such as compressed wood composite, steel, and acrylic for durability and stability.
Do FENGE monitor stands support heavy monitors?
Yes! Depending on the model, FENGE stands can support between 25 and 50 kg, enough for monitors, laptops, and printers.
Is the FENGE monitor stand compatible with standing desks?
Yes. Although the stand is solid and somewhat heavy, many users report that it works seamlessly with most standing desks. You can easily switch between sitting and standing.
Can I attach a dual monitor arm mount to a FENGE monitor stand?
No, we do not recommend or support attaching monitor arms to our stands. The reason is that monitor arms extend forward, shifting the center of gravity forward. With heavy monitors, this can cause the entire stand to become unstable or even tip over. For safety and stability reasons, please place monitors directly on the stand instead of attaching arm mounts to it.
Do FENGE stands help with cable management?
Yes! Many FENGE stands feature smart designs like open compartments or cable openings to keep your workspace tidy.
Are there color options for FENGE products?
Some FENGE models are available in several colors such as black, oak, walnut, and white. Please check the product details for options.
Shipping & Returns
Below you will find some frequently asked questions about shipping, returns, and exchanges.
Where do you deliver?
We offer free shipping to the 48 US states. For Canada and other countries, please email us at contact@fengepro.com or submit our form.
Do you have local warehouses?
Yes, we have two warehouses in the USA. One is located in California and the other in Georgia.
How quickly will my package arrive?
Orders are usually shipped from our local warehouses within 2 business days. The estimated delivery time is 2-4 business days.
Do I have to pay for shipping?
No. We offer free shipping to the 48 US states.
Orders
Below you will find some frequently asked questions about orders.
What payment methods do you accept?
We accept Paypal, Visa, MasterCard, American Express, Discover, JCB, Diners Club, Venmo, and Apple Pay.
I ordered the wrong size or color, what can I do?
As long as your order has not yet been shipped, we can change your information – please contact us and our support team will get back to you as soon as possible.
Can I cancel an order?
Yes, please contact us. Email: contact@fengepro.com
Do you accept returns?
Yes, all FENGE orders can be returned free of charge within 30 days of the purchase date (return period) in case of quality issues.
How can I arrange a return?
You can fill out the return form on our website.